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Social and Public Services

Local administrations, police and hospitals increasingly have to deal with social, cultural and linguistic diversity. It is not an easy task to fulfill the duties of public authorities and provide social services while avoiding any form of discrimination. While communication is crucial in integrating minorities and migrants, language skills in both the workforce and service users are often not sufficient.

Decision makers in local public service providers are thus becoming aware of the needs of an increasingly multilingual public: migration and wider recognition of regional languages are calling for enhanced language skills to interact with a diverse public. engages with decision makers in social and public services to:

  • Showcase best practice in promotion of multilingualism;
  • Provide guidance on implementing effective multilingualism policies among their own staff as well as among the public they provide services to.


Mercator European Network of Language Diversity Centres European Council of Literary Translators' Associations ALTE
Europa Esperanto Unio - EEU Federal Union of European Nationalities Eurolang
CMFE (Community Media Forum Europe) European Federation of National Institutions for Language Federation of European Publishers
Culturelink European Forum of Vocational Education and Training European Coordination of Independent Producers (CEPI)
European Federation for Intercultural Learning European Association for Terminology Club de Madrid
RECIT European Publishers Council Fundación Academia Europea de Yuste
European Association for the Education of Adults (EAEA) European Theatre Convention European Council for Steiner Waldorf Education (ECSWE)
European Council of Artists (ECA) Association of Commercial Television in Europe (ACT) Literature Across frontiers

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Not only is it a basic courtesy to endeavour to speak the language of the country where you're living, it's also very useful in business - if you want to be successful, communication is key.

Richard Barnes United Kingdom